Question 1

How long does a mystery take to complete?

Accepted Answer

Most mysteries take between 1.5 and 3 hours, depending on the route, the team, and how thoroughly you investigate. You can pause and resume later if needed.

Question 2

How many people can play with one team pass?

Accepted Answer

One team pass is built for one team. You assign one Captain and can add teammates to follow the case on their own devices.

Question 3

How do I access my mystery after payment?

Accepted Answer

After payment is confirmed, we send your order access details by email. From there, you can open the purchaser lobby, assign your Captain, and share teammate access.

Question 4

Can we use multiple phones?

Accepted Answer

Yes. The Captain handles the main submissions, while teammates can join on their own phones to follow the case.

Frequently Asked Questions

Choosing and Buying a Mystery

Payments and Receipts

Break the Seal and Activation

Teams, Captain, and Connected Players

Playing the Route

Technical Problems and Recovery

Withdrawal, Refunds, and Complaints

Corporate and Private Events

Contact and Privacy

Still Need Help?

Frequently Asked Questions

Choosing and Buying a Mystery

Is the displayed price per person or per team?

Why do different cities show different currencies or team configurations?

Will a later promotion change the price I already paid?

Do consumer prices include VAT?

Do I need to create an account?

Can I buy now and play later?

Payments and Receipts

How do public customers pay?

Can Prague customers choose CZK or EUR?

How do corporate or organised-event clients pay?

Do I receive a receipt and access email?

Payment succeeded but the site does not show access. What should I do?

Break the Seal and Activation

What is Break the Seal?

What does the 14-day withdrawal rule mean?

What should the seal button say?

Can I leave the order sealed?

What happens immediately after the seal is broken?

Teams, Captain, and Connected Players

What is a connected player?

What does the Captain do?

Can more people walk with us than the connected capacity?

Can a teammate become Captain?

Can late teammates join after the game starts?

Can one team ticket be used by separate teams?

Playing the Route

How long does a mystery take?

What do we need?

Can we pause and continue later?

Is GPS required?

Do you track our whole route?

What if a venue or street is closed?

Are the routes wheelchair accessible?

What if the weather is bad?

Technical Problems and Recovery

What if internet reception drops?

What if the Captain's phone dies?

What information should I send to support?

What remedies are available if the digital service is faulty?

What if I lose the order email?

Withdrawal, Refunds, and Complaints

Can I withdraw before breaking the seal?

What changes when I break the seal?

Are refunds automatic for rain, travel changes, or a dead battery?

How do I make a complaint?

Corporate and Private Events

Can we book several teams or a private event?

Are public team-ticket terms the whole event contract?

Can a corporate client pay by American Express?

Contact and Privacy

How do I contact Arcane Mysteries?

Why do you ask for browser or device details?

Still Need Help?